Vendor Phone Services
The Department of Corrections (DOC) contracts with Securus Technologies to provide telephone services for family and friends of incarcerated individuals.
Phone Service Rates
Securus provides the opportunity for telephone accounts to be created and funded by friends and family through multiple payment solutions.
Securus Rates
| Type of Phone Call | Rate |
|---|---|
| Domestic Calls | $0.05 per minute plus taxes |
| International Calls | $0.05 per minute plus taxes/tariffs |
| AdvanceConnect or Securus Debit Deposit – Family or Friend Prepaid Service | $2.00 fee per funding event for up to $300 deposit is applied only on deposits from friends and family. Transfers from trust accounts to Securus debit from the incarcerated individuals will not be subject to these fees. *If paid by check or money order, the fee does not apply. |
| AdvanceConnect Single Call – Family or Friend Prepaid Service | $2.00 per funding event |
| Federal Cost Recovery Fee | Charged per call based on regulatory direction |
| Taxes | As required by applicable law or regulation without markup. |
Scheduling & Receiving Calls
Scheduling Phone Calls
If you would like to receive a phone call from an incarcerated individual it is your responsibility to coordinate with them through other means (mail, email, or visiting, etc.).
Receiving Phone Calls
When you receive a phone call from an incarcerated individual, you will hear a pre-recorded message that will identify the facility the call is coming from and name of the incarcerated individual whom is calling you. After the message concludes you will have the option to accept or deny the call.
If it is a collect call and you don't have a Securus account, you will be prompted to create one.
If you choose to create a new account, the received call will be delayed and the incarcerated individual whom is trying to call you will be asked to wait at least 30 minutes before trying to call your number again in order to provide you time to establish an account.
About Phone Calls
Phone calls are limited to 20 minutes in duration. Both parties will hear a message at two intervals during the phone call to alert how much time remains (1 minute, 30 seconds). After 20 minutes have passed or the available funds balance reaches zero, the phone call will automatically disconnect.
- Do not attempt a three-way call
- Do not try to transfer the call
- Do not put the incarcerated individual on hold
- Do not use or answer "call waiting"
See the Phone Calls page for policy-related information pertaining to telephone calls with incarcerated individuals.
Help & Contact
Securus
To open a Securus account, you will need to know the incarcerated individual's DOC Number.
Visit Securus' website for information about registering, billing, managing your accounts, and more.
Contact
You may also contact Securus with questions in the following ways: