Contact Visiting Program
See the main Contact Us webpage for other Department contacts.
Location & Directions
Prison and Video Visits
It is recommended to first try contacting the prison facility where the inmate is incarcerated.
| General Questions For questions about policy and the application processes related to regular prison visits (in person and video), extended family visits, special visits, the appeal process, and minor visits. Note: The statewide visit unit phone number only accepts voicemails. |
Statewide Visit Unit (email) (360) 725-8480 – Voicemail |
| Transportation & Lodging For questions about transportation and lodging assistance during your visit. |
Family Services Program |
| Video Technical Assistance For questions about how to do a video visit, managing your account, and troubleshooting assistance for technical issues related to video visitation. |
Securus Help |
Phone Calls
We recommend first trying to contact the prison facility where the inmate is incarcerated.
| General Questions For questions about policy related to receiving phone calls from inmates. |
Headquarters (HQ) |
| Emergency Phone Calls For questions about how to make an emergency phone call related to a critical illness, injury, or death of an inmate's immediate family member. |
Family Services Program |
| Technical Assistance For questions about setting up and managing a prepaid account to receive calls from inmates, managing your Securus account, international calls, and troubleshooting assistance for technical issues. |
Securus Help |
Reentry Center Visits
We recommend first trying to contact the Reentry Centers where the inmate is incarcerated.
| Visiting Questions For questions about policy and the application processes related to Reentry Center visits. |
Reentry Center Program |
| General Questions For general questions, such as inmate Reentry eligibility, concerns, and feedback. |
Headquarters (HQ) |
Visiting Program Administration
| Lorne Spooner , Director for Correctional Services | |
| Liz Hainline , Statewide Visit Manager | |
| AHCC Visitation | |
| CBCC Visitation | |
| CCCC Visitation | |
| CRCC Visitation | |
| MCC Visitation | |
| MCCCW Visitation | |
| OCC Visitation | |
| SCCC Visitation | |
| WCC Visitation | |
| WCCW Visitation | |
| WSP Visitation |