JPay Services
New Vendor for Technology Services Notice
DOC has partnered with Securus Technologies to provide a consolidated contract for IITS rather than carrying separate service contracts for incarcerated individuals for phone services, media, and email services in facilities.
JPay is a private company the Department of Corrections (DOC) contracts with to provide money transfer and electronic media services for inmates and family and friends of inmates. All prisons facilitate the use of JPay services.
Send Money
JPay's Send Money is a service that lets friends and family of an inmate transfer money directly into their inmate trust account. This is also a service that allows inmates to make their community corrections and restitution payments. You can also fund an inmate's media account so they can spend those funds on kiosk related services, like purchasing music, stamps, etc.
Go to the Send Money page for more information about sending money to inmates. Additional JPay resources can be found below:
- Availability & Rates
- About Send Money
- Ways to send money
- How to send money
- Activating a recurring payment
- Checking transfer history
- Sending Money FAQ
- JPay Help
Payment Services Fees/Rates
Money Transfer (Education, Funeral, Medical, Postage & Spendable)
| Product/Service | Rate | Amount | Applicable Individual |
|---|---|---|---|
| Online | $3.95 | $0.01 - $20.00 | Customer |
| Online | $7.95 | $20.01 - $100.00 | Customer |
| Online | $9.95 | $100.01 - $200.00 | Customer |
| Online | $11.95 | $200.01 - $300.00 | Customer |
| Phone | $4.95 | $0.01 - $20.00 | Customer |
| Phone | $8.95 | $20.01 - $100.00 | Customer |
| Phone | $10.95 | $100.01 - $200.00 | Customer |
| Phone | $12.95 | $200.01 - $300.00 | Customer |
| MoneyGram | $8.95 | $0.01 - $5,000.00 | Customer |
Cost of Supervision
| Product/Service | Rate | Amount | Applicable Individual |
|---|---|---|---|
| Online | $3.95 | $0.01 - $20.00 | Customer |
| Online | $7.95 | $20.01 - $100.00 | Customer |
| Online | $9.95 | $100.01 - $200.00 | Customer |
| Online | $11.95 | $200.01 - $300.00 | Customer |
| Online | $15.95 | $300.01 - $500.00 | Customer |
| Phone | $4.95 | $0.01 - $20.00 | Customer |
| Phone | $8.95 | $20.01 - $100.00 | Customer |
| Phone | $10.95 | $100.01 - $200.00 | Customer |
| Phone | $12.95 | $200.01 - $300.00 | Customer |
| Phone | $16.95 | $300.01 - $500.00 | Customer |
| MoneyGram | $8.95 | $0.01 - $5,000.00 | Customer |
Intersate Compact Payments
| Product/Service | Rate | Amount | Applicable Individual |
|---|---|---|---|
| Online | $7.95 | $100.00 | Customer |
| Phone | $8.95 | $100.00 | Customer |
| MoneyGram | $8.95 | $100.00 | Customer |
Send Email
JPay's Email service provides a way for friends and family to write electronic letters to their incarcerated loved ones. Because inmates do not have access to the Internet, JPay's email service works differently than your email program at home. Inmates receive their email according to a schedule set by their facility, and emails are subject to screening and delivery rules that apply to traditional mail.
VideoGrams are part of JPay's Email service. A VideoGram is a recording using a webcam attached to your computer. VideoGrams are limited to 30 seconds in duration, and are attached to emails you will send to an inmate.
Go to the Send Mail page for more information about sending messages to inmates. Additional JPay resources can be found below:
- Availability & Rates
- About JPay Email
- How to send an email
- How to add attachments
- Checking send emails
- Printed email vs. electronic
- Buying stamps
- Checking stamp purchase history
- Sending email FAQ
- How to send a VideoGram
- JPay Help
Per DOC Policy 450.100 Mail for Individuals in Prison (pdf), all incoming and outgoing correspondence written in a language other than English, including correspondence written in more than one language, will be reviewed. Email will be translated using a translator available on the JPay system.
Communication Services Fees/Rates
| Product/Service | Rate | Amount | Applicable Individual |
|---|---|---|---|
| Stamp Packages | $2.00 | 6 stamps | Inmate or Customer |
| Stamp Packages | $5.00 | 20 stamps | Inmate or Customer |
| Stamp Packages | $7.50 | 35 stamps | Inmate or Customer |
| Stamp Packages | $10.00 | 60 stamps | Inmate or Customer |
| 1 stamp | per email | Inmate or Customer | |
| Photo Attachment | 1 Stamp | per attachment | Customer |
| eCard | 1 Stamp | per attachment | Inmate or Customer |
| Snap N' Send | 1 Stamp | per photo | Customer |
| Inbound VideoGram | 5 Stamps | per 30 second video clip | Customer |
Electronic Message Delivery Distribution
Per DOC Policy 450.100 Mail for Individuals in Prison I.E.3. (pdf), all electronic messages will be distributed within seven business days. The chart below shows the distribution of electronic messages as of Friday, June 24, 2022.
| State Corrections Center | Earliest Pending Inbound | Earliest Pending Outbound | Seven Business Days Ago |
|---|---|---|---|
| Airway Heights | 6/17/2022 | 6/23/2022 | 6/15/2022 |
| Cedar Creek | 6/19/2022 | 6/21/2022 | 6/15/2022 |
| Clallam Bay | 6/24/2022 | 6/24/2022 | 6/15/2022 |
| Coyote Ridge | 6/24/2022 | 6/24/2022 | 6/15/2022 |
| Larch | 6/22/2022 | 6/22/2022 | 6/15/2022 |
| Mission Creek | 6/24/2022 | 6/22/2022 | 6/15/2022 |
| Monroe | 6/21/2022 | 6/17/2022 | 6/15/2022 |
| Olympic | 6/23/2022 | 6/24/2022 | 6/15/2022 |
| Stafford Creek | 6/24/2022 | 6/24/2022 | 6/15/2022 |
| Washington - Men | 6/24/2022 | 6/24/2022 | 6/15/2022 |
| Washington - Women | 6/17/2022 | 6/17/2022 | 6/15/2022 |
| State Penitentiary | 6/24/2022 | 6/24/2022 | 6/15/2022 |
Buy Music & Media
When friends and family provide funds to an inmate's JPay Media Account, also known as JPay Credits, inmates can purchase electronic stamps, a JPay Player, and buy media, like songs and games. A JPay Player is an agency-approved media player designed to give incarcerated individuals access to music, FM radio, games, and to read/write emails. The JPay Player is similar to a tablet. You can buy a JPay Player for an individual, and/or you can send them JPay credits so they may buy it themselves.
Additional JPay resources can be found below:
- Availability & Rates
- About JPay Credits
- Sending JPay Credits
- Checking media purchases
- Buying a JPay Player
- JPay Player FAQ
- JPay Help
Media Fees/Rates
| Product/Service | Rate | Amount | Applicable Individual |
|---|---|---|---|
| Songs | $0.99 - $2.00 + tax | per song | Inmate |
| Albums | $9.99 - $22.00 + tax | per album | Inmate |
| Movies | $0.99 - $7.99 + tax | per movie rental | Inmate |
| eBooks | Free | per book | Inmate |
| Games | $0.99 - $12.99 | per game | Inmate |
| JP5mini JPay Player (4.3 inch) | 69.99 + tax | per tablet | Inmate or Customer |
| Replacement JP5mini Power Adapter | 15.99 + tax | per adapter | Inmate |
| Replacement JP5mini Screen Protector | $5.99 + tax | per protector | Inmate |
| Replacement JP5mini USB Cable | $3.99 + tax | per cable | Inmate |
| JP5s JPay Player (7 inch) | 129.99 + tax | per tablet | Inmate or Customer |
| Replacement JP5s (7 inch) Power Adapter | 15.99 + tax | per adapter | Inmate |
| Replacement JP5s (7 inch) Screen Protector | $5.99 + tax | per protector | Inmate |
| Replacement Earbuds | $14.99 + tax | per set of two earbuds | Inmate |
| Media Credits | $3.50 | $0.01 - $300.00 | Customer |
Video Visitation
JPay's Video Visitation service is a virtual way for friends and family to talk face-to-face with an inmate from home using a personal computer.
Go to the Video Visits page for more information about video visitation at the Department of Corrections (DOC). Additional JPay resources can be found below:
- Availability & Rates
- About Video Visitation
- Learn about video visits
- Scheduling a video visitation
- Joining a video visitation
- Testing your webcam
- Troubleshooting video visitation
- Video visitation FAQ
- JPay Help
Video Visitation Fees/Rates
| Product/Service | Rate | Amount | Applicable Individual |
|---|---|---|---|
| Video Visitation | $7.95 | per 30 minute visit | Customer |
JPay Help
To open a JPay account, you will need to know the inmate's DOC Number.
Visit JPay's Help Guide for information about registering, billing, managing your JPay account, and more.
Contact JPay
You may also contact JPay with questions in the following ways:
- Email JPay's Customer Service Department
- Call or mail JPay's Customer Support
- Email JPay's Sales Department