Securus Services
The Department of Corrections (DOC) contracts with Securus Technologies to provide money transfer and electronic media services for individuals and their family and friends.
Send Money
Money can be sent to individuals using JPay or Securus Technologies' Debit. Money can also be sent to incarcerated individuals through Western Union, cashier's check, or money order. For additional information on Western Union, cashier's checks, or money orders, go to the Send Money page.
JPay's Send Money is a service that lets friends and family of an incarcerated individual transfer money directly into their inmate trust account. This service allows individuals to make their community corrections and restitution payments. It can also be used to fund their media account.
JPay Send Money Resources:
- About Send Money
- Ways to send money
- How to send money
- Activating a recurring payment
- Checking transfer history
- Sending Money FAQ
- Contact JPay
Securus Debit is a service provided by Securus Technologies that lets friends and family of an individual transfer money directly into their Securus Debit account. Funds in the Securus Debit account can be used to pay for Securus services such as phone calls, eMessaging, stamps, tablet media (games, music, and movies), as well as Video Connect sessions.
Securus Debit Resources:
JPay & Securus Payment Services Fees/Rates
| Money/Transfer Service Type | Rate | Amount | Applicable Individual |
|---|---|---|---|
| Online/Kiosk/Mobile | $3.25 | $0.01 - $20.00 | Customer |
| Online/Kiosk/Mobile | $7.25 | $20.01 - $100.00 | Customer |
| Online/Kiosk/Mobile | $8.95 | $100.01 - $200.00 | Customer |
| Online/Kiosk/Mobile | $10.95 | $200.01 - $300.00 | Customer |
| Phone/Interactive Voice Response | $3.25 | $0.01 - $20.00 | Customer |
| Phone/Interactive Voice Response | $7.95 | $20.01 - $100.00 | Customer |
| Phone/Interactive Voice Response | $8.95 | $100.01 - $200.00 | Customer |
| Phone/Interactive Voice Response | $10.95 | $200.01 - $300.00 | Customer |
| Cash Locations (MoneyGram and Other) | $6.95 | $0.01 - $5,000.00 | Customer |
| Check or Money Order | No Cost | $0.01 - $300.00 | Customer |
AdvanceConnect or Securus Debit Deposit
$2.00 fee per funding event for up to $300 deposit is applied only on deposits from friends and family. Transfers from trust accounts to Securus Debit from the incarcerated individuals will not be subject to these fees. If paid by check or money order, the fee does not apply.
Send Email
Securus' Email service provides a way for friends and family to write electronic letters to their incarcerated loved ones. Because incarcerated individuals do not have access to the internet, Securus' email service works differently than your email program at home. Incarcerated individuals receive their email according to a schedule set by their facility, and emails are subject to screening and delivery rules that apply to traditional mail.
VideoGrams are part of Securus' email service. A VideoGram is a recording using a webcam attached to your computer. VideoGrams are limited to 30 seconds in duration, and are attached to emails you will send to an incarcerated individual.
Go to the Send Mail page for more information about sending messages to incarcerated individuals. Additional Securus resources can be found below:
Per DOC 450.100 Mail for Individuals in Prison (pdf), all incoming and outgoing correspondence written in a language other than English, including correspondence written in more than one language, will be reviewed. Email will be translated using a translator available on the Securus system.
Securus Communication Services Rates and Fee
| Money/Transfer Service Type | Rate | Amount | Applicable Individual |
|---|---|---|---|
| Stamp Packages | $2.00 | 6 stamps | Individual or Customer |
| Stamp Packages | $5.00 | 20 stamps | Individual or Customer |
| Stamp Packages | $7.50 | 35 stamps | Individual or Customer |
| Stamp Packages | $10.00 | 60 stamps | Individual or Customer |
| 1 Stamp | Per email | Individual or Customer | |
| Photo Attachment | 1 Stamp | Per attachment | Customer |
| eCard | 1 Stamp | Per attachment | Individual or Customer |
| Snap N' Send | 1 Stamp | Per photo | Customer |
| Inbound VideoGram | 4 Stamps | Per 30 second video clip | Customer |
| Fee - Automated or Live Deposit (Friends and Family) | $2.00 | Per funding event | Individual or Customer |
Electronic Message Delivery Distribution
Per DOC Policy 450.100 Mail for Individuals in Prison I.E.3. (pdf), all electronic messages will be distributed within seven business days. The chart below shows the distribution of electronic messages as of Thursday, November 14, 2024.
| State Corrections Center | Earliest Pending Inbound | Earliest Pending Outbound | Seven Business Days Ago |
|---|---|---|---|
| Airway Heights | 11/09/24 | 11/07/24 | 11/04/24 |
| Cedar Creek | 11/13/24 | 11/13/24 | 11/04/24 |
| Clallam Bay | 11/13/24 | 11/13/24 | 11/04/24 |
| Coyote Ridge | 11/07/24 | 11/11/24 | 11/04/24 |
| Mission Creek | 11/13/24 | 11/13/24 | 11/04/24 |
| Monroe | 11/04/24 | 11/08/24 | 11/04/24 |
| Olympic | 11/13/24 | 11/13/24 | 11/04/24 |
| Stafford Creek | 11/09/24 | 11/12/24 | 11/04/24 |
| Washington – Men | 11/08/24 | 11/13/24 | 11/04/24 |
| Washington – Women | 11/13/24 | 11/13/24 | 11/04/24 |
| State Penitentiary | 11/09/24 | 11/10/24 | 11/04/24 |
Buy Music & Media
The technology provider, Securus Technologies, will provide JPay player tablets to incarcerated individuals. When funds are provided to individuals’ media accounts, individuals can rent or buy media using this device. The JPay Player allows individuals to access music, movies, eBooks, FM radio, games, and the ability to read and write emails.
Securus Media Fees/Rates
| Product/Service | Rate | Amount |
|---|---|---|
| Music | $0.69 - $1.99 + tax | Per Song |
| Music Albums | $0.99 - $14.99 + tax | Per Album |
| Movies | Free - $9.99 + tax | Per Movie |
| Television Episodes | $1.70 - $2.28 + tax | Per Episode |
| eBooks | Free | Per Book |
| Premium eBooks | Free - $14.99 + tax | Per Book |
| Audio Books | Free - $19.00 + tax | Per Book |
| Games | Free - $8.98 + tax | Per Game |
| Newsstand | $5.99 + tax | Per Month |
| Law Library Access | Free | |
| JP6 Tablet (Initial Deployment) | Free | Per Unit |
| JP6 Tablet (Fee for Broken Unit) | $129.99 + tax | Per Unit |
| Gummy Earbuds with Microphone | $14.99 + tax | Per Unit |
| JP6 (7 inch) Power Adapter | $15.99 + tax | Per Unit |
| Keyboard | $19.99 + tax | Per Unit |
| JP6 (7 inch) Tablet Case | $5.99 + tax | Per Unit |
Tablet Taxes, Fees, and Surcharges
In addition to the rates above, vendor will charge the following taxes, fees, and surcharges in connection with tablet services:
- Automated or Live Deposit – $2.00 per funding event
- Check or Money Order – No Cost
- Taxes – As required by applicable law or regulation without markup.
Video Visitation
Securus' Video Visitation service is a virtual way for friends and family to talk face-to-face with an incarcerated individual from home using a personal computer.
Go to the Video Visits page for more information about video visitation at the Department of Corrections (DOC). Additional Securus resources can be found below:
- Enroll in Securus
- Facilities and Pricing
- Frequently Asked Questions
- Securus Help
- Steps to Register
- Video Products
Securus Video Visitation Fees/Rates
| Product/Service | Rate | Amount | Applicable Individual |
|---|---|---|---|
| Video Visit | $4.95 | Per 30 Minute Visit | Customer |
Securus Help
Securus
To open a Securus account, you will need to know the inmate's DOC Number.
Visit Securus' website for information about registering, billing, managing your accounts, and more.
Contact
You may also contact Securus with questions in the following ways:
- Call Securus' Customer Care Team at (972) 734-1111
- Email Securus' Customer Care Team
- Send mail to Securus' Customer Care Team