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Visiting Help & Support

The correctional system, with all of its rules and processes, can be challenging to understand without assistance. This page is intended to bridge that gap by providing information, connection to services and assistance in finding visiting help and support resources.

Appeal Process

If the visitor is appeal a denial of an initial visit application, the visitor will receive a response from application processing staff that specifies the avenues for appealing. The first step in the process is to appeal to the Statewide Visit Specialist.

If the visitor is appealing a suspension or termination of previously approved visits, the visitor may appeal privileges, in writing, to the Superintendent of the prison facility where the inmate is incarcerated. The appeal should state the circumstances surrounding the suspension, denial, termination, or no contact provision, and state why visiting privileges should be restored. The Superintendent will respond with a written decision.

If the Statewide Visit Specialist or Superintendent upholds the decision on appeal, the visitor may appeal the decision to the Assistant Secretary for Prisons, who will have final approval on visiting privilege appeals. Do not skip the Superintendent in this process, skipping that step will lead to a delay in the processing of your appeal.

See the DOC Policy 450.300 Visits for Prison OffendersAdobe PDF document file for more information.

Transportation Assistance

While the Department of Corrections (DOC) does not offer or sponsor any transportation services, Western Van Service provides a free service that can assist you in visiting inmates.

Western Van Service

Western Van Service (WVS) is a locally owned, veteran-run transportation service. They currently schedule round-trip visits to all DOC prison facilities.

  • All trips are round-trips. No overnight trips.
  • Email or call to get on the list. First come, first served.
  • Pick-up points are at WSDOT Park & Ride Lots .
  • WVS vehicles will arrive on time for loading, and depart on-time. Late arrivals will have to reschedule.


See the Transportation ScheduleAdobe PDF File to plan your trip. The current schedule is valid July 1, 2017 – June 30, 2018.

Transportation Requests

Contact Western Van Service by phone or email at least 10 days prior to your travel date and provide the following information:

  • Prison Facility
  • Inmate's Name & DOC Number
  • Your Name
  • Email Address
  • Phone Number(s)
  • Address

A staff member from Western Van Service will contact you 2 days before the trip to verify information.

WVS Contact Information

Hours of Operation: 9:00 a.m. – 4:00 p.m., Monday – Friday
Phone: (360) 724-8775