Skip to main content

Contact Visiting Program

See the main Contact Us webpage for other Department contacts.

Phone Calls
We recommend first trying to contact the prison facility where the inmate is incarcerated.

Policy & General Questions
For questions about policy related to receiving phone calls from inmates.
Headquarters (HQ)
Emergency Phone Calls
For questions about how to make an emergency phone call related to a critical illness, injury, or death of an inmate's immediate family member.
Family Services Program
Technical Assistance
For questions about setting up and managing a prepaid account to receive calls from inmates, managing your ConnectNetwork account, international calls, and troubleshooting assistance for technical issues.
ConnectNetwork Help

Prison and Video Visits
We recommend first trying to contact the prison facility where the inmate is incarcerated.

Policy & Process Questions
For questions about policy and the application processes related to regular prison visits (in person and video), extended family visits, special visits, the appeal process, and minor visits.
Statewide Visit Specialist
Transportation & Lodging
For questions about transportation and lodging assistance during your visit.
Family Services Program
Technical Assistance
For questions about how to do a video visit using JPay, managing your JPay account, and troubleshooting assistance for technical issues related to video visitation.
JPay Help

Work Release Visits
We recommend first trying to contact the work release facility where the inmate is incarcerated.

Visiting Questions
For questions about policy and the application processes related to work release visits.
Work Release Program
General Questions
For general questions, such as inmate work release eligibility, concerns, and feedback.
Headquarters (HQ)