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JPay Services

JPay is a private company that partners with state, county and federal correctional facilities across the country to provide services for family and friends of inmates. All Department of Corrections (DOC) prisons facilitate the use of JPay services. See availability & rates for information about the services available at each facility, and the rates to use those services.

Send Money

JPay's Send Money is a service that lets friends and family of an inmate transfer money directly into their inmate trust account. This is also a service that allows inmates to make their community corrections and restitution payments. You can also fund an inmate's media account so they can spend those funds on kiosk related services, like purchasing music, stamps, etc.

Go to the Send Money page for more information about sending money to inmates. Additional JPay resources can be found below:

Send Email

JPay's Email service provides a way for friends and family to write electronic letters to their incarcerated loved ones. Because inmates do not have access to the Internet, JPay's email service works differently than your email program at home. Inmates receive their email according to a schedule set by their facility, and emails are subject to screening and delivery rules that apply to traditional mail.

Go to the Send Mail page for more information about sending messages to inmates. Additional JPay resources can be found below:

Per DOC Policy 450.100 Mail for Prison OffendersAdobe PDF document file, all incoming and outgoing correspondence written in a language other than English, including correspondence written in more than one language, will be reviewed. Email will be translated using a translator available on the JPay system.

Send a VideoGram

VideoGrams are part of JPay's Email service. A VideoGram is a recording using a webcam attached to your computer. VideoGrams are limited to 30 seconds in duration, and are attached to emails you will send to an inmate.

Go to the Send Mail page for more information about sending messages. Additional JPay resources can be found below:

Buy a JPay Player/Tablet

A JPay Player is an agency-approved media player designed to give inmates access to music, FM radio, games, and to read/write emails. The JPay Player is similar to a tablet. You can buy a JPay Player for an inmate, and/or you can send them JPay credits so they may buy it themselves.

Additional JPay resources can be found below:

Buy Music & Media

When friends and family provide funds to an inmate's JPay Media Account, also known as JPay Credits , inmates can purchase electronic stamps, a JPay Player, and buy media, like songs and games.

Additional JPay resources can be found below:

Video Visitation

JPay's Video Visitation service is a virtual way for friends and family to talk face-to-face with an inmate from home using a personal computer.

Go to the Video Visits page for more information about video visitation at the Department of Corrections (DOC). Additional JPay resources can be found below:

JPay Help

To open a JPay account, you will need to know the inmate's DOC Number.

Visit JPay's Help Guide for information about registering, billing, managing your JPay account, and more.

Contact JPay

You may also contact JPay with questions in the following ways: